The Hampshire Vet – Open 24/7 from 19th August
July 14, 2024
Exciting News from The Hampshire Vet: 24/7 Veterinary Care Starting August 19th!
We are thrilled to announce that starting August 19th, 2024, The Hampshire Vet in Basingstoke will be providing round-the-clock veterinary care! Our commitment to offering the unrivalled personalised care for your pets is taking a significant leap forward with this new service.
24/7 Veterinary Care
From August 19th, a veterinarian will be available at all times, ensuring that your pets receive the attention they need whenever they need it. Whether it’s late at night or early in the morning, our dedicated team will be ready to assist.
In-Patient Care
Our practice is equipped to offer 24/7 in-patient care, featuring separate cat and dog wards to ensure a comfortable and stress-free environment for all our patients. This separation allows us to cater to the specific needs of each species, providing a more soothing experience for your pets during their stay.
Investment in Our Team and Equipment
To make this new level of service possible, we are investing significantly in a dedicated night team. This team will consist of highly trained veterinary professionals who are passionate about emergency and critical care. Furthermore, we are enhancing our facilities with state-of-the-art equipment designed to support our emergency and critical care team in delivering the best possible outcomes for your pets.
Consultation Fees
Our standard consultation fee will apply during daytime opening hours of 8am-7pm Monday to Friday and 9am-5pm Saturday. Sunday consultation fees will be charged at £75 between 9am-5pm. Consultations out-of-hours (outside of these times) will be charged a fee of £225 for registered clients only.
Hampshire Wellness Club consultations will not be valid on Sundays or out-of-hours consultations.
For non-registered clients Sunday consultations are £175 and out-of-hours consultations £300.
Frequently Asked Questions
Frequently Asked Questions
- Will insurance cover an out-of-hours consultation?
Generally, yes, however, please check your individual policy wording as limits on the claimable amount may exist with your policy.
- What are the fees for registered clients?
For registered clients the following fees will apply:
- Monday-Friday, 7pm-8am: £225
- Saturday & Sunday, before 9am or after 5pm: £225
- Sunday, 9am-5pm: £75
- Can non-registered clients attend?
Yes, however, a higher consultation fee will apply for non-registered clients;
- Monday-Friday, 7pm-8am: £300
- Saturday & Sunday, before 9am or after 5pm: £300
- Sunday, 9am-5pm: £175
- How do you classify a registered pet/client?
We would consider you registered if we have seen your pets in the last 12 months or received previous veterinary history.
- Are medications or treatments charged at a premium out-of-hours?
Medications are charged the same regardless of time. Procedures have a higher fee to reflect additional costs associated with out-of-hours care. This will be discussed at the point of treatment.
- Do Hampshire Wellness Club members receive benefits?
Unfortunately not, consultation entitlements within the Hampshire Wellness Club membership are only usable during weekday opening hours (Monday-Friday 8am-7pm and Saturday 9am-5pm).
- Does the night team eliminate the need to travel to Winchester, Farnham, or Reading for out-of-hours emergencies?
Yes, the only time we may be unavailable is due to staff sickness or over Christmas and Boxing Day as we feel it is important our team spend this time with their families.
- Does this mean a 24/7/365 service?
Yes, our normal opening hours will be 8am-7pm Mon-Fri and 9am-5pm Sat, with out-of-hours applying from 7pm-8am every day, from 5pm Saturday and all-day Sunday. We may only close due to staff sickness and over Christmas and Boxing Day as we feel it is important our team spend this time with their families.
- Who will be seeing pets out-of-hours?
We are employing a dedicated out-of-hours night team who will be fresh and available to care for your pets overnight. We consider ourselves one team and will work together to ensure seamless care for your pets 24 hours a day.
- Will you be accepting out-of-hours consultations or in-patients from other practices?
If registered at another practice, they will provide guidance on their specific out-of-hours care. We will never turn away an emergency and will accept non-registered pets if their owner chooses to come to us.
The same applies to in-patient care, we will be happy to accept cases if pet owners prefer for their pet to remain under our care until discharge.
At The Hampshire Vet, our priority has always been to provide compassionate and comprehensive care for your pets. We believe that these new services will greatly enhance the level of care we can offer and provide peace of mind knowing that help is available at any hour of the day or night.
Thank you for trusting us with your pets’ health and well-being. We look forward to continuing to serve you with the highest standard of veterinary care.
If you have any other questions or need further information, please do not hesitate to contact us. We are here to help you and your pets 24/7.
